Active Directory simplifies the login process by automatically authenticating desktop or mobile applications.  Enter a password once for access and avoid the need to repeatedly enter login information when switching between programs.  Save time and money by having your organization’s employee roster automatically updated at specified intervals in AIMS Customer Service.

Exchange Parts manages the timely return of exchangeable parts for credit. Automatic email reminders notify technicians when replacement parts are received, and when exchangeable parts must be returned. Exchange Parts is fully integrated with the Parts and Purchasing Optional Components, and provides users with the ability to monitor credits and due dates.

AIMS Mobile Native App offers a more convenient way for technicians to access AIMS while in the field.  Using an iPad, iPhone, or Android, technicians have direct access to the AIMS application while benefiting from smartphone features.  Additional functionality allows for camera integration, barcode scanning, and a GPS locator service.  If Wi-Fi is unavailable, users can also go offline with no data loss.  When Wi-Fi is available, work completed offline can be synced immediately with your AIMS database.

Import Tool utilizes the power and ease of Excel to edit and import PM Schedules, Work Orders, and Labor and Material lines into AIMS.

AIMS Mobile gives technicians real-time access to AIMS while in the field.  Using an iOS or Android, technicians can access work orders, equipment information, PMs, parts, purchasing, and Data Managers.  If Wi-Fi is unavailable, users can also go offline with no data loss.  When Wi-Fi is available, the work completed offline can be imported directly to your AIMS database.

User-defined Inspection Templates track equipment inspection results of specific tasks on work orders. Enter readings, values, pass/fail and yes/no responses, and rank the condition of individual tasks to complete a template.

Report Designer allows users to create their own custom Reports in AIMS. Reports are quickly and easily setup with user-defined parameters, and once complete, your reports remain in AIMS negating the need for third party vendors, like Crystal Reports.

Morning News allows users to schedule and automatically generate reports at recurring intervals.  Morning News delivers the reports to designated printers, or e-mails them to selected managers, VIP’s, or technicians.

With Report Designer Service, the experts at Phoenix can create custom reports for your organization.  You can also choose from over 200 reports in our Report Designer Library.  These Reports can be quickly and easily modified to meet your reporting objectives.

NotifyMe is a proactive component that automatically sends e-mail notifications to individuals for pre-defined situations that require immediate attention, such as critical events. Once the situation is remedied or no longer exists, notifications are automatically discontinued. Notifications can be accessed anywhere via smartphone or at a PC.

AIMS utilizes a standard API that allows AIMS to send and receive data between other software systems used in your organization, eliminating custom software.  API’s eliminate manual data transfers by sharing and updating data automatically.  AIMS offers a variety of API vendor opportunities in RTLS, purchasing, equipment testing, parts, cybersecurity, and more.

Order from PartsSource directly through AIMS. Create new orders and review and maintain current orders. Parts ordered using the interface are automatically associated with the applicable AIMS work order.

COMING SOON! Quickly send equipment life-cycle information from AIMS to your capital planning tool, thereby leveraging data for budget decisions and maintenance.

Parts Inventory tracks in-house parts with purchase order number, part number, description, cost, in-stock, and on-order. Parts Inventory tracks part receipts, adjustments, and inventory relief against specific work orders to achieve costing.

Contracts Management easily manages all aspects of service contracts including contract limits, covered equipment, provider’s overall performance, as well as cost-to-value analysis.  Contracts Management is also equipped with a customer survey feature so you will always know the level of your users’ satisfaction for service contractors.

Performance and Quality is a suite of reports that identifies trends and tracks issues that affect healthcare service departments. Reports include failed PMs, open PMs on life safety equipment, repeat repairs, technician response time, and completion rates.

Contracts Pro includes many of the features in Contracts Management and also allows users to amend an existing contract, and track those changes in the history log. Users can group contracts by coverage, indicate the services included in the contract, identify associated P.O.s, calculate costs and allocation, and track repairs in the coverage log.

Expedite purchase requests that require management approval. Technicians submit requests to managers via email; the manager can then quickly approve the request, and AIMS closes the loop by automatically notifying the technician of the approval.

Cybersecurity interfaces provide visibility and protection for your IoT assets.  When a threat is detected, the device is quarantined and a Work Order is automatically created in AIMS.

Purchasing automates purchasing management and vendor labor procurement.  Track the complete cycle – from requests to back orders, invoices, and credit memos – and view vendor purchase histories.

Digital Dashboard gives you real-time access to your KPI’s to easily see information in order to make critical decisions quickly and effectively.
Dashboards can be configured by performance indicators, ratios, risk, and more.  Users can create their own custom dashboards and use the predefined dashboards from the Library.

Automate your procure-to-pay process with simplified ordering. Easily request parts, receive P.O.s, and sync data between your purchasing department and AIMS.

Dispatch Center provides a single point for processing and dispatching work requests. Work orders are automatically assigned to a technician based on the employee triage queue. (Manual assignment can also be used.)  The queue is based on technician information such as department, specialty, availability, and workload. Technicians are automatically paged/e-mailed when a work order is assigned to them, and can confirm receipt and completion of their assignment or decline the assignment. Unaccepted work requests are automatically escalated and reassigned.

The TimeClock feature allows users to clock in/out of AIMS ensuring work requests are only assigned to technicians on the clock.

Resource Manager automates the Work Order assignment process.  Using user-defined criteria, technicians are automatically assigned to Work Orders based on equipment types, area, and availability.  Technicians can then be automatically e-mailed or paged to alert them of new Work Orders.

The oneSOURCE interface provides 24/7 access to thousands of up-to-date inspection, testing, and maintenance documents.  Users have the ability to find documents by instrument catalog number, manufacturer, or key word description – making it easy to keep manuals current for technicians all while within AIMS.

RTLS interfaces help locate equipment by automatically updating equipment locations inside AIMS.  AIMS then enters the exact equipment location at the time the Work Order was created.

EasyNet 3 is our web-based work request system that allows hospital employees to create maintenance requests directly from their workstation.  In addition, they can monitor Work Order statuses, access equipment records, and receive e-mail alerts when statuses change.

Standardize your device inspections. Import procedure templates, test results, and completion results from the application to AIMS, eliminating error associated with manual data transfer.

EasyNet Touch is a mobile work request system that allows end-users to create, submit, and monitor work requests via a smartphone or tablet.  Once work orders have been automatically routed for assignment, requesters receive email updates about work progress and completion. The application is optimized for fast work order entry with features specific to smartphone technology including the use of barcode scanning for equipment lookup, contact information auto-fill, and voice-to-text.  EasyNet Touch is compatible with both iOS and Android.

Automate and streamline IT processes to address clinicians’ needs. With a single platform, users are able to log and report HTM issues, incidents, and requests via the help desk.

AIMS interfaces with ECRI Institute’s Sourcebase, UMDNS, and Alerts Tracker. The interface enables users to download the latest Sourcebase and UMDNS Codes so your lists are always up to date.

Users then link existing Codes with Sourcebase and UMDNS Codes to facilitate Alerts Tracker notifications. The latest Alerts are downloaded to AIMS, which identifies and displays the affected Tags. Work orders for those Tags are then created directly from the Alerts screen.