Technical Support Specialist

Technical Support Specialist

Job Title: Technical Support Specialist

Location: Southfield, MI

Position Type: Full-time, Salaried

Company Overview

Come and join us – a well-established yet fast growing, innovative company in Computerized Maintenance Management Software (CMMS) for hospitals with over 35 years in a high growth industry.    We promote employee skill improvement and personal growth in a collaborative office culture, and opportunities for advancement.

Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) for hospitals, with over 35 years of experience in the industry. Phoenix services over 3,000 hospitals in 22 countries.

Position Overview

 A Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and e-mail.  The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues.   We are willing to train someone with a good attitude.

Key Responsibilities

  • Respond to phone and e-mail customer support requests including installations, upgrades, operational and technical issue resolution.
  • Discuss customer issues with other departments to ensure customer issues are addressed fully and repetitive issues do not arise.
  • Test new and modified software components in a structured and methodical manner.

Required Qualifications and Skills

  • BA or BS in Information Systems, 1 to 3 years related experience or an equivalent combination of education and experience.
  • Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS.
  • Excellent verbal and written communication skills to interact effectively with customers.

Preferred Skills

  • Microsoft SQL Server experience; ability to construct and execute SQL Statements.
  • Microsoft Web Server (IIS).
  • Experience with quality assurance practices and methodologies.

Benefits

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • AD&D
  • 401K Plan
  • Combination of office and work-from-home policy

Please forward your resume with salary requirements to HR@goaims.com

No phone calls please