Partners in Support

Whether you need practical or advanced assistance, AIMS Partners in Support offers a service to meet your needs. Also, service can be expanded through Plus Coverage.

Phoenix Data prides itself on its responsiveness and effectiveness in supporting its AIMS users. Eighty percent of support issues are handled on the first day. Eighty-five percent of all issues are handled in three days or less and we are constantly striving to do better. Phoenix Data believes the timeliness and quality of our support services is the cornerstone of our success and what separates us from others in the industry.

Our technical staff provides application support from a simple “how to” to a detailed system set up. In the event a user encounters a system flaw, our staff verifies and assigns a work order number. All problems are corrected and included in the next interim or major release. If necessary, a reported problem will be corrected and provided to the customer immediately.

It is the goal of our Support Department to strengthen the user’s ability to utilize AIMS effectively. If for any reason a user feels their problem is not handled satisfactorily, the Product Management Team is informed and an “Escalated Issue Control Case” is opened. The Product Management Team and Senior Officer then oversees or handles the problem directly.