Services

 

Phoenix Data offers every service required to make your transition to AIMS.NET seamless.

 

From the beginning, the Account Manager, Product Management Team and Senior Officer work together to ensure the proposed system meets your needs for today and tomorrow.

 

Project planning and implementation time lines are discussed to synchronize data conversion and training for full optimization.

Your data conversion is assigned to a technical specialist and overseen by the Product Management Team.

Training is scheduled and conducted by one of our expert AIMS Training Specialists.

Ongoing support is available through Phoenix Data Partners in Support or ad hoc programs and is provided by our Technical Support Staff. Support staff answers questions and instructs users as a first line of support. The Product Management Team provides assistance with escalated issues.

Your Account Manager is responsible for our Keep-In-Touch (KIT) program. This program maintains an ongoing relationship with our customers. The Account Manager is always involved and stays on top of all issues.