Customer Service
Customer
service begins at the time of the proposal.
The Account Manager, Product Management Team and Senior Officer team up
to ensure the solution meets your current and future needs.
Project
implementation planning and time lines are discussed to synchronize data
conversion and training for full optimization.
Ongoing
support is available through Phoenix Data Partners in Support programs and is provided by our Technical Support Staff. Support staff answers questions and instructs
users as a first line of support. The
Product Management Team provides assistance with escalated issues.
Your
Account Manager is responsible for our Keep-In-Touch [KIT] program. This program maintains an ongoing
relationship with all customers. The
Account Manager is always involved and stays on top of all issues.