Technical Support Representative

Technical Support Representative

Job Title: Technical Support Representative

Location: Southfield, MI

Position Type: Full-time, Salaried

Position Overview

The Technical Support Representative is responsible for resolving software and hardware user inquiries received via telephone and e-mail. The successful candidate should have a strong Customer Service/Help Desk orientation and be able to diagnose and resolve technical software issues. This position is also responsible for Quality Assurance testing.

Key Responsibilities 

  • Respond to phone and email customer support requests including installations, upgrades, operational and technical issue resolution.
  • Test new and modified software components in a structured and methodical manner.
  • A variety of special projects.

Required Qualifications and Skills

  • BA or BS in Information Systems, 1 to 3 years related experience or an equivalent combination of education and experience.
  • 1 to 2 years of Customer Service/Help Desk experience supporting a complex software application.
  • Experience with Windows Server, Windows OS, Apple iOS, and Android OS.
  • Experience with Microsoft Office products.
  • Excellent verbal and written communication skills with the ability to interact with all levels of management, staff and customers.

Preferred Skills

  • Microsoft SQL Server experience; ability to construct and execute SQL Statements.
  • Microsoft Web Server (IIS).
  • Experience with quality assurance practices and methodologies.

Benefits

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • AD&D
  • 401K Plan

Please forward your resume with salary requirements to HR@goaims.com

No phone calls please

Company Overview

Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) for hospitals, with over 30 years of experience in the industry.

Our employees enjoy a work environment that encourages skill improvement and personal growth, a collaborative office culture, and opportunities for advancement.